Shipping policy
Last updated: September 15, 2026
Radmohn Jewelers is pleased to offer complimentary standard shipping on every order shipped within the contiguous United States (the lower 48 states and Washington, D.C.). This policy explains how we process, ship, and deliver your jewelry.
Section I — Order Processing
All orders are prepared for shipment within 1 to 3 business days from the date of purchase. Our fulfillment team operates Monday through Friday, excluding federal holidays and weekends.
Cutoff times and processing schedule:
- Orders placed before 2:00 PM Pacific Time on a business day may enter our processing queue that day.
- Orders placed after 2:00 PM Pacific Time, or on weekends or federal holidays, enter our processing schedule on the next business day.
These cutoff times describe when processing may begin, not when preparation or shipment will be completed. Please allow 1–3 business days for order preparation; same-day or next-day shipment is not guaranteed.
You will receive a shipping-confirmation email containing tracking information after dispatch when carrier tracking is available. Timing may vary depending on the carrier. If you have not received this email within the expected timeframe, please check your spam folder and then contact our support team.
Section II — Shipping Methods, Costs, and Delivery Estimates
| Detail | Information |
|---|---|
| Shipping cost | Free — every order shipped within the contiguous U.S. |
| Handling fees | None |
| Carrier(s) | USPS, UPS, or FedEx (selected based on destination and package dimensions) |
| Estimated delivery | 4–7 business days after shipment |
| Coverage area | Contiguous (lower 48) United States only |
| Not shipped to | Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations |
All delivery windows are estimates. Actual transit times may be affected by carrier capacity, weather, holiday volume, or other factors outside our control.
Section III — Tracking Your Package
Once your order ships, your confirmation email will include:
- A unique tracking number, when provided by the carrier
- A direct link to the carrier's tracking page, when available
- Information about carrier tracking notifications, when available
You may also track your order by logging into your account on our website or by contacting our support team directly.
Section IV — Address Accuracy and Changes
Please verify your shipping address carefully before completing checkout. Radmohn Jewelers is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you need to change your shipping address after placing an order, contact us at info@radmohnjewelers.com or +1 (916) 475-6560 as quickly as possible. We will do our best to update the address before fulfillment, but we cannot guarantee that changes can be made once the order has entered our processing queue.
Orders placed with a shipping address in Alaska, Hawaii, U.S. territories, or any international location will be cancelled and fully refunded.
Section V — Lost, Stolen, or Damaged Packages
Lost Packages
If your package has not arrived by the end of the estimated delivery window, please contact us. We will initiate a trace with the carrier and work toward resolution, which may include reshipment or a full refund.
Damaged Packages
If your jewelry arrives damaged:
- Keep all original packaging, including the shipping box, filler material, and jewelry pouch or box.
- Photograph the damage when possible, including the outer packaging and the item itself.
- Contact us within 7 calendar days of delivery at info@radmohnjewelers.com with your order number. Photos are helpful when available.
We will review the information and offer a replacement or refund at no additional cost to you.
Packages Marked Delivered but Not Received
First, check with neighbors, building management, or your mail carrier. If the package cannot be located, contact us within 7 calendar days of the delivery notification and we will file a claim with the carrier.
Section VI — Multiple Packages
If your order contains multiple items, they may ship in separate packages and arrive on different days. You will receive a separate shipping-confirmation email for each shipment.
Section VII — International Shipping
At this time, Radmohn Jewelers ships exclusively within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or any international address. We do not ship to P.O. Boxes for oversized items.
Contact Us
If you have any questions about shipping, please reach out:
Radmohn Jewelers
2380 Watt Ave
Sacramento, CA 95825
Email: info@radmohnjewelers.com
Phone: +1 (916) 475-6560
Business Hours: Monday–Saturday: 10:30 AM – 7:00 PM (PT) | Sunday: Closed