Privacy policy

Last updated: September 5, 2026

Preface

This document describes how Radmohn Jewelers ("Radmohn," "we," "us," or "our") handles personal information collected through our website, email communications, and in-store interactions. It explains the information we collect, how we use it, and the choices available to customers. This policy is intended to provide clear information about our privacy practices.

Radmohn Jewelers
2380 Watt Ave
Sacramento, CA 95825

Phone: +1 (916) 475-6560
Email: info@radmohnjewelers.com

1.0 — Categories of Information Collected

1.1 — Information You Provide Voluntarily

When you browse our website, create an account, complete a purchase, or contact our support team, we may record:

Your full legal name
Email address and telephone number
Billing address and shipping address
Credit card or debit card details processed by the payment provider used at checkout
Ring size selections, wrist measurements, chain-length preferences, or any sizing information you submit for made-to-order items
Order history, wish lists, and written correspondence

1.2 — Information Collected Automatically

Every visit to our website may generate technical data gathered through cookies, pixels, and server logs:

Your Internet Protocol (IP) address and approximate city-level geolocation
Browser type, version, and operating system
Device classification (mobile, tablet, desktop)
Pages viewed, products clicked, duration of each session, and search terms used
Referring URL — the website or search engine that brought you to us
Transaction timestamps and checkout funnel behavior

1.3 — Information Obtained from Third Parties

We may receive supplementary data from:

Payment processors, such as authorization confirmations and fraud-screening signals
Carriers such as USPS, UPS, and FedEx, including dispatch notices, tracking updates, and delivery confirmations
Web analytics platforms, including aggregated traffic reports
Social media services when you interact with our pages, leave reviews, or share content

2.0 — How We Use Your Data

We use personal information for the following operational purposes:

Order fulfillment. We use your name, address, and contact details to pick, pack, ship, and deliver the jewelry you purchase.

Custom sizing. When you provide ring sizes or chain-length preferences, we use that data to help prepare your order.

Customer service. We reference your order records to answer questions, process returns, and resolve delivery issues.

Transactional email. We send order confirmations, shipping notifications, and, with your consent where required, promotional messages about new arrivals and seasonal collections.

Website optimization. Aggregated usage data helps us improve page load speeds, product presentation, and checkout flow.

Fraud prevention. We may review transaction information and signals provided by payment processors to help detect suspicious activity.

Legal and regulatory obligations. We retain and use records when required for tax, accounting, dispute-resolution, or other legal purposes.

3.0 — Cookie Technology

Our website uses cookies for the following functions:

Preserving your shopping cart contents between visits
Remembering your login credentials and display preferences
Measuring site performance, such as page load time, bounce rate, and conversion paths
Serving personalized advertisements where you have opted in

You may adjust your browser settings to block or delete cookies at any time. Restricting cookies may affect certain site functions, such as persistent cart or auto-login.

Third-party analytics providers, including Google Analytics where enabled, may collect usage data under their own privacy agreements.

4.0 — Payment Data Security

Payment information is processed by the payment providers used at checkout. We do not intentionally store full card numbers or CVV codes in our own systems. The payment provider's privacy and security practices may also apply to your transaction.

Payment providers use security measures designed to protect payment data during processing. The specific safeguards may depend on the provider and payment method.

5.0 — Sharing and Disclosure

We do not intentionally sell personal information. Limited data sharing may occur with service providers essential to our operations:

Recipient Category	Data Shared	Reason
Payment processors	Transaction amount, payment token, billing address	To authorize and settle payments
Shipping carriers	Recipient name, street address, phone number	To deliver packages and provide tracking
Website host (Shopify)	Account details, order data	To operate and maintain our online storefront
Analytics providers	Usage statistics	To understand site usage
Tax and legal authorities	Transaction records	When required by valid legal process or applicable obligations

We ask service providers to use shared information only for the services they provide and in accordance with applicable requirements.

6.0 — Data Retention Periods

Account information: Retained for as long as your account remains active and for a reasonable period afterward for tax and dispute-resolution purposes.
Transaction records: Maintained for the period required by applicable tax, accounting, and legal obligations.
Marketing preferences: Retained until you withdraw consent or the information is no longer needed for the stated purpose.
Cookie data: Expires according to the individual cookie's lifespan, which varies by cookie.

7.0 — California Consumer Rights

California residents may have rights under applicable California privacy laws, including rights to know, delete, correct, opt out of certain sharing, limit certain uses of sensitive information, and receive equal service. The availability and scope of a right may depend on the circumstances and applicable law.

How to Submit a Request

Contact us through either channel below. Please provide your name, email address, and, if applicable, your order number so we can verify your identity:

Email: info@radmohnjewelers.com
Phone: +1 (916) 475-6560

We will handle requests within the timeframes required by applicable law and will notify you if additional time or information is needed.

8.0 — Rights Available in Other States and Jurisdictions

Residents of other U.S. states may hold comparable rights under applicable privacy laws. Where applicable, residents of other jurisdictions may also have rights under laws such as the European General Data Protection Regulation (GDPR).

No matter where you live, you may contact us at info@radmohnjewelers.com or +1 (916) 475-6560 to ask about available privacy choices.

9.0 — Children's Data

Our website is intended for users aged 18 and older. We do not knowingly collect information from children under 13. If we discover that a minor has provided personal data, we will take appropriate steps to delete it.

10.0 — Third-Party Links and Embedded Content

Our website may contain hyperlinks to external sites, social-media platforms, or embedded videos. We are not responsible for the privacy practices of those destinations. We recommend reviewing the privacy policy of every third-party site you visit.

11.0 — Policy Revisions

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or technology. The current version will be posted on this page. We encourage you to review this document periodically.

12.0 — Contact Us

For any privacy-related question, concern, or request: