Payment Policy

Radmohn Jewelers is committed to a checkout experience that is secure, transparent, and free of surprises. This policy covers every aspect of how you pay for your order.

I. Currency and Pricing Transparency

All transactions on our website are processed in United States Dollars (USD). The total shown at checkout includes:

  • The product price of each item in your cart
  • Applicable state and local sales taxes, calculated automatically based on your shipping address and displayed before you confirm payment
  • Free standard shipping on every order

There are no handling fees, processing surcharges, or hidden charges. The amount you see at checkout is the exact amount that will be charged to your payment method.

II. Accepted Payment Methods

We partner with industry-leading payment processors to offer a safe and versatile checkout:

Credit and Debit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover

Digital Wallets and Express Checkout

  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay

All transactions are encrypted via SSL and processed by PCI-DSS-compliant gateways. Payments are subject to real-time authorization by your card issuer or bank.

III. Security Measures

Your financial safety is non-negotiable. We employ the following protections:

Measure Description
SSL Encryption 256-bit Secure Socket Layer technology encrypts all data transmitted between your browser and our servers during checkout
PCI-DSS Compliance We do not store, process, or have direct access to your full credit card number, CVV, or bank credentials. All sensitive data is handled exclusively by our PCI-DSS Level 1 payment processors
Fraud Detection Real-time fraud-screening algorithms flag suspicious transactions before they are processed
Legal Operator All payments are processed under the registered business entity Radmohn Jewelers, ensuring full legal compliance

Your payment information is safe and encrypted at every stage of the transaction.

IV. When You Are Charged

Your payment method is charged at the moment you complete checkout and click the confirmation button. If we are unable to fulfill your order for any reason (stock shortage, pricing error, or suspected fraud), we will issue a full refund to your original payment method within 10 business days.

V. Billing Descriptor

Important: The charge on your credit card statement, bank statement, or PayPal activity will appear under the name "Radmohn Jewelers". If you do not recognize this name and contact your bank before reaching out to us, you may inadvertently initiate a chargeback, which could delay resolution. If you see a charge you do not recognize, please contact us first at info@radmohnjewelers.com or +1 (916) 475-6560.

VI. Payment Failures and Troubleshooting

If your payment is declined or does not go through, try the following steps:

  1. Verify that your card number, expiration date, CVV, and billing address are entered exactly as they appear on your card statement.
  2. Confirm that your card has sufficient funds or available credit.
  3. Check with your bank — some issuers temporarily block online transactions for security reasons. A quick phone call to your bank can often resolve this immediately.
  4. Try a different payment method — another card, PayPal, Apple Pay, or Google Pay.
  5. If the checkout page is not loading properly, disable any active VPN, clear your browser cache, or try a different browser or device.

VII. Temporary Authorization Holds

Even when a payment is not completed successfully, your bank or card issuer may place a temporary authorization hold (displayed as "pending" or "processing") on your account. These holds are controlled entirely by your financial institution and typically disappear within 3 to 10 business days, depending on the issuer. If a hold persists beyond this window, please contact your bank directly for assistance.

VIII. Duplicate Charges

If you believe you were charged more than once for the same order, please contact us immediately with:

  • Your order number (if available)
  • A screenshot or photograph of the duplicate transaction(s) from your banking app or statement

We will review our payment records and work with our processor to resolve the issue as quickly as possible.

IX. Pre-Authorization and Temporary Holds

In certain situations — such as when a fraud-detection system flags an order for manual review, or when a payment processor requires additional verification — a temporary pre-authorization may be placed on your card. This is not a completed charge. Once the order is verified and processed, the pre-authorization is converted to a final charge. If the order is cancelled, the hold will be released by your bank within the standard 3–10 business-day window.

X. Refunds Issued by Radmohn Jewelers

  • Eligibility: Refunds are governed by our Refund and Return Policy. Please review that document for full details on what qualifies and the process to follow.
  • Timeline: Once a refund is approved, the amount will be credited back to your original payment method within 10 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit.
  • Partial refunds: When only part of an order is returned, only the value of the returned item(s) plus any applicable tax will be refunded. Shipping costs are refunded only if the return is due to our error.

Items That Are Not Eligible for Refund

  • Jewelry that has been worn, altered, or damaged after delivery
  • Earrings (any style) once the protective seal has been broken or the earring post has contacted skin
  • Items returned without original tags or packaging
  • Items marked "Final Sale"

XI. Shipping Cost Policy

Every order ships free within the contiguous United States. We do not charge handling, processing, or packaging fees.

XII. Order Modifications Within the Payment Window

You may request to change your payment method, billing address, shipping address, or item selection within 2 hours of placing your order. After 2 hours, your order may have entered our fulfillment queue and modifications may not be possible. Contact us at info@radmohnjewelers.com with your order number to request a change.

XIII. Store-Initiated Cancellation

We reserve the right to cancel orders in the following scenarios:

  • Payment authorization fails or cannot be verified
  • Billing or shipping information appears fraudulent or invalid
  • The item is no longer in stock or has been discontinued
  • A pricing error was published on the product page
  • Unusual order patterns suggest potential fraud

If we cancel your order after your payment has been processed, you will receive a full refund to your original payment method within 10 business days.

XIV. Policy Updates

Radmohn Jewelers reserves the right to revise this Payment Policy at any time. Updated versions take effect immediately upon posting to this page. Your continued use of our website after any update constitutes your acceptance of the revised policy.

Contact Us

Radmohn Jewelers 2380 Watt Ave Sacramento, CA 95825

Email: info@radmohnjewelers.com Phone: +1 (916) 475-6560

Business Hours: Monday–Saturday: 10:30 AM – 7:00 PM (PT) Sunday: Closed