Payment Policy

Last updated: September 15, 2026

Radmohn Jewelers aims to provide a clear checkout experience. This policy explains how payment, authorization, refunds, and payment-related questions are handled.

I. Currency and Pricing Transparency

All transactions on our website are processed in United States Dollars (USD). The total shown at checkout includes:

  • The product price of each item in your cart
  • Applicable state and local sales taxes, calculated automatically based on your shipping address and displayed before you confirm payment
  • Free standard shipping on orders shipped within the contiguous United States, including the lower 48 states and Washington, D.C.

Any applicable taxes and charges will be shown at checkout before you confirm payment.

II. Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Discover

Payments are subject to authorization by your card issuer or bank. Payment processing is handled by the payment providers used at checkout.

III. Payment Processing Information

Payment information is handled by the payment providers used at checkout. We do not intentionally store full card numbers or CVV codes in our own systems. The payment provider's privacy and security practices may also apply to your transaction.

Security measures and authorization steps may vary depending on the payment provider and payment method. Please follow the instructions shown at checkout and contact your card issuer or bank if additional verification is requested.

Payment providers may review transaction information for authorization, fraud prevention, or other legitimate processing purposes.

IV. When You Are Charged

Your payment method is charged at the moment you complete checkout and click the confirmation button. If we are unable to fulfill your order for any reason, we will issue a full refund to your original payment method within 10 business days.

V. Billing Descriptor

Important: The charge on your credit card or bank statement will appear under the name "Radmohn Jewelers". If you do not recognize this name, please contact us first at info@radmohnjewelers.com or +1 (916) 475-6560.

VI. Payment Failures and Troubleshooting

If your payment is declined or does not go through, try the following steps:

  1. Verify that your card number, expiration date, CVV, and billing address are entered exactly as they appear on your card statement.
  2. Confirm that your card has sufficient funds or available credit.
  3. Check with your bank — some issuers temporarily block online transactions for security reasons.
  4. Try a different card.
  5. If the checkout page is not loading properly, disable any active VPN, clear your browser cache, or try a different browser or device.

VII. Temporary Authorization Holds

Even when a payment is not completed successfully, your bank or card issuer may place a temporary authorization hold (displayed as "pending" or "processing") on your account. These holds are controlled by your financial institution and typically disappear within 3 to 10 business days, depending on the issuer. If a hold persists beyond this window, please contact your bank directly for assistance.

VIII. Duplicate Charges

If you believe you were charged more than once for the same order, please contact us immediately with your order number, if available, and a screenshot or photograph of the duplicate transaction from your banking app or statement.

We will review our payment records and work with our processor to resolve the issue as quickly as possible.

IX. Pre-Authorization and Temporary Holds

In certain situations, such as when a payment processor requires additional verification, a temporary pre-authorization may be placed on your card. This is not a completed charge. Once the order is verified and processed, the pre-authorization is converted to a final charge. If the order is cancelled, the hold will be released by your bank within the standard 3–10 business-day window.

X. Refunds Issued by Radmohn Jewelers

  • Eligibility: Refunds are governed by our Refund and Return Policy. Please review that document for full details on what qualifies and the process to follow.
  • Timeline: Once a refund is approved, the amount will be credited back to your original payment method within 10 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit.
  • Partial refunds: When only part of an order is returned, the value of the returned items plus applicable tax will be refunded. Because standard shipping is free on orders shipped within the contiguous United States, including the lower 48 states and Washington, D.C., standard outbound shipping costs are not deducted from an approved partial-return refund.

Items That Are Not Eligible for Refund

  • Jewelry that has been worn, altered, or damaged after delivery
  • Earrings once the protective seal has been broken, the item has been worn, or the earring post has contacted skin
  • Items returned without the tags, seals, or packaging supplied with the order

XI. Shipping Cost Policy

Every order ships free within the contiguous United States. We do not charge handling, processing, or packaging fees.

XII. Order Modifications Within the Payment Window

You may request to change your payment method, billing address, shipping address, or item selection within 2 hours of placing your order, provided the order has not yet entered our fulfillment process. After this window, changes may not be possible. Contact us at info@radmohnjewelers.com with your order number to request a change.

XIII. Store-Initiated Cancellation

We reserve the right to cancel orders in the following scenarios:

  • Payment authorization fails or cannot be verified
  • Billing or shipping information appears fraudulent or invalid
  • The item is no longer in stock or has been discontinued
  • A pricing error was published on the product page
  • Unusual order patterns suggest potential fraud

If we cancel your order after your payment has been processed, you will receive a full refund to your original payment method within 10 business days.

XIV. Policy Updates

Radmohn Jewelers reserves the right to revise this Payment Policy at any time. Updated versions take effect immediately upon posting to this page. Your continued use of our website after any update constitutes your acceptance of the revised policy.

Contact Us

Radmohn Jewelers
2380 Watt Ave
Sacramento, CA 95825

Email: info@radmohnjewelers.com
Phone: +1 (916) 475-6560

Business Hours: Monday–Saturday: 10:30 AM – 7:00 PM (PT) | Sunday: Closed