Refund policy

Last updated: September 15, 2026

We want every purchase from Radmohn Jewelers to feel right. If a piece does not meet your expectations, our return process is designed to be simple and fair.

A. Return Eligibility Window

You have 30 calendar days from the date your package is delivered to request a return. Requests received after this window may not be honored.

B. Condition Requirements

To qualify for a return, the item must meet all of the following criteria:

  • Unused and unworn — no signs of wear, tarnish, scratches, or skin contact
  • Packaging supplied with the order included — jewelry box, pouch, or protective wrapping should be returned when supplied
  • Tags or security seals supplied with the order attached — if no tag or seal was supplied, this requirement does not apply
  • No alterations — the item must not have been resized, polished, engraved, or otherwise modified

If an item arrives with a manufacturing defect, such as a stone that has fallen out, a clasp that does not close, or an irregular plating patch before wear, it qualifies for a defect return under Section E below.

C. Items That Cannot Be Returned

The following conditions make an item ineligible for return:

Item or condition Reason
Earrings that have been opened, worn, or contacted skin — including studs, huggies, hoops, flat-backs, and dangle earrings Hygiene and safety — opened or worn earrings cannot be restocked
Rings and necklaces that have been worn Visible wear, skin oils, or plating degradation
Items returned without the tags or security seals supplied with the order We may be unable to verify the original condition
Items returned without packaging supplied with the order We may be unable to restore the item to sellable condition
Items returned after the 30-day window Policy deadline

D. How to Start a Return

Customers are welcome to visit our Sacramento location during business hours for in-store assistance and shopping. For returns, please contact us first by email or phone so we can provide the correct return instructions and prepaid label. Return drop-offs and refunds are not processed at the store.

  1. Contact us at info@radmohnjewelers.com or call +1 (916) 475-6560. Include your order number and a brief explanation of why you are returning the item.
  2. If the item arrived damaged, defective, or incorrect, attach clear photographs of the product and, if available, its outer packaging. Photos are helpful when available, but they are not required to begin a review.
  3. Our team will review your request and send you a prepaid return-shipping label and written instructions via email.
  4. Pack the item securely and include any packaging, tags, or security seals supplied with the order. Ship using the label provided.
  5. Retain your tracking number until the return is confirmed as received.

Important: Please do not ship items to our physical address before receiving the return instructions and label, because shipments sent to an incorrect address may be delayed.

E. Damaged, Defective, or Incorrect Items

If your order arrives broken, has a visible manufacturing defect, or contains an incorrect item, please contact us within 7 calendar days of delivery so we can investigate the shipping or fulfillment issue promptly.

Include your order number and a written description of the issue. Photos of the item and outer packaging are helpful when available, but they are not required to begin a review.

We will send a prepaid return label at no cost to you.

Once we receive and inspect the item, we will offer your choice of a replacement or a full refund, including original shipping charges.

F. Free Return Shipping

Radmohn Jewelers provides a prepaid return-shipping label at no cost for eligible, approved returns. No restocking fees are applied.

Customers are welcome to visit our Sacramento location during business hours for in-store assistance and shopping. For returns, please contact us first by email or phone so we can provide the correct return instructions and prepaid label. Return drop-offs and refunds are not processed at the store.

G. Exchanges

If you would like a different color, ring size, or product, contact us at info@radmohnjewelers.com within 30 days of delivery. We will confirm availability and guide you through the exchange process. A prepaid return label will be provided for the original item.

If the replacement item is of equal value, no additional payment is required. If the replacement item costs more, we will provide a secure payment link for the difference. If it costs less, the balance will be refunded to your original payment method.

H. Refund Processing

After we receive and inspect your returned item:

  1. We will notify you of the outcome within 2–3 business days.
  2. Approved refunds will be credited to your original payment method within 10 business days of approval.
  3. Your bank or card issuer may require an additional 5–10 business days to post the refund to your account.

I. Partial Returns

Because standard shipping is free on orders shipped within the contiguous United States, including the lower 48 states and Washington, D.C., we do not deduct standard outbound shipping costs from an approved refund when only part of an order is returned.

J. Order Cancellation

  • You may cancel your order within 2 hours of placement, provided it has not yet shipped.
  • Contact us at info@radmohnjewelers.com or +1 (916) 475-6560 with your order number.
  • Once an order has shipped, cancellation is no longer available — you will need to follow the return process above.
  • If we cancel an order after payment has been collected, a full refund will be issued within 10 business days.

Contact Us

Radmohn Jewelers
2380 Watt Ave, Sacramento, CA 95825

Email: info@radmohnjewelers.com
Phone: +1 (916) 475-6560

Business Hours: Monday–Saturday: 10:30 AM – 7:00 PM (PT) | Sunday: Closed

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