FAQ
Radmohn Jewelers | Sacramento, California
Orders and Tracking
How do I place an order?
Browse our collection, select your preferred color (Yellow Gold or Silver Tone, depending on the product) and size (for rings), and click "Add to Cart." Proceed to checkout, enter your shipping and payment details, and confirm your order. You will receive an order-confirmation email after checkout. Delivery time may vary depending on your email provider.
Can I modify or cancel my order after placing it?
Yes, within 2 hours of purchase, provided the order has not yet entered our fulfillment process. Email us at info@radmohnjewelers.com or call +1 (916) 475-6560 with your order number. After 2 hours, changes are typically not possible.
How can I track my order?
Tracking information is typically sent by email after dispatch when carrier tracking is available. Timing may vary depending on the carrier. The email includes a tracking number and a link to carrier tracking when available. You can also log into your account on our website for order status updates.
What if my order appears to be lost or arrives damaged?
If your package does not arrive within the estimated delivery window, or if it arrives damaged, please contact us within 7 calendar days. Keep all packaging and take photographs when available. We will file a carrier claim and work with you to resolve the issue — typically with a replacement or full refund.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. Payment processing is handled by the payment providers used at checkout, and payments are subject to authorization by your card issuer or bank.
When will I be charged?
Your payment method is charged at the moment you complete checkout. If we are unable to fulfill your order, a full refund will be issued within 10 business days.
What name will appear on my credit card statement?
The charge will appear as "Radmohn Jewelers" on your statement. If you see an unrecognized charge under this name, please contact us before contacting your bank — we can resolve most questions immediately.
What if my payment is declined?
Double-check your card number, expiration date, CVV, and billing address. Make sure your card has sufficient funds. If the problem persists, try a different card or contact your bank, as they may be blocking the transaction for security reasons.
Shipping
Do you offer free shipping?
Yes — every order within the contiguous United States ships free. There are no handling or processing fees.
How long will delivery take?
Orders are processed within 1–3 business days. After shipment, standard delivery takes 4–7 business days, depending on your location and the carrier.
Where do you ship?
We ship to all addresses within the contiguous (lower 48) United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
What if I provided the wrong shipping address?
Contact us immediately at info@radmohnjewelers.com with your order number and the correct address. We will do our best to update the address before fulfillment, but we cannot guarantee that changes can be made once the order has entered our processing queue. If it has already shipped, we are not responsible for orders delivered to an incorrect address provided by the customer. Please double-check all details before confirming your order.
Returns and Refunds
Can I return my jewelry?
Yes — we accept returns within 30 days of delivery for eligible items. Items must be unused and undamaged. Please include any packaging, tags, or security seals supplied with the order.
Which items cannot be returned?
- Earrings that have been opened, worn, or contacted skin — for hygiene and safety reasons, opened or worn earrings cannot be restocked
- Items that show signs of wear, tarnish, scratching, or alteration
- Items returned without the tags, seals, or packaging supplied with the order
Is return shipping free?
Yes. We provide a prepaid return-shipping label at no cost for every eligible, approved return. No restocking fees are applied.
How do I start a return?
Customers are welcome to visit our Sacramento location during business hours for in-store assistance and shopping. To start a return, email us at info@radmohnjewelers.com or call +1 (916) 475-6560. Please contact us before sending the item so we can provide the correct return instructions and prepaid label. Return drop-offs and refunds are not processed at the store.
How long does the refund take?
After we receive and inspect your returned item, we will notify you of the outcome within 2–3 business days. Approved refunds are processed to your original payment method within 10 business days of approval. Your bank may take an additional 5–10 business days to post the credit.
Can I exchange for a different size or color?
Yes. Contact us at info@radmohnjewelers.com within 30 days of delivery. We will confirm availability and provide a prepaid return label for your original item. Available color options vary by product. Product pages identify the exact colors and finishes; Yellow Gold uses 14K gold plating over brass, while Silver Tone uses rhodium plating over brass.
Jewelry Care and Sizing
How do I find my ring size?
We recommend measuring an existing ring that fits well and comparing the inner diameter to a standard ring-size chart. Our rings are available in U.S. sizes 5 through 9. All measurements are taken by hand, so minor variations (approximately 0.5 mm) are normal.
Will my gold-plated jewelry tarnish?
Gold plating may wear over time. Avoid prolonged contact with water, perfume, lotions, and harsh chemicals to help maintain the finish.
Are your earrings suitable for sensitive ears?
Please review the material information on each product page if you have metal sensitivities. Individual sensitivities vary, and no jewelry should be assumed to be suitable for every wearer.
What is cubic zirconia?
Cubic zirconia (CZ) is a synthetic stone selected for its diamond-like appearance. Our product pages identify when a design includes CZ.
Contact Us
Still have questions? Our team is ready to help.
Radmohn Jewelers
Email: info@radmohnjewelers.com
Phone: +1 (916) 475-6560
Address: 2380 Watt Ave, Sacramento, CA 95825
Business Hours: Monday–Saturday: 10:30 AM – 7:00 PM (PT) Sunday: Closed
We typically respond within one business day during business hours.
Thank you for choosing Radmohn Jewelers. We look forward to helping you find the right piece.