Privacy Policy

Preface

This document describes how Radmohn Jewelers ("Radmohn," "we," "us," or "our") handles personal information collected through our website, email communications, and in-store interactions. We have written this policy to be clear, complete, and compliant with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Radmohn Jewelers 2380 Watt Ave Sacramento, CA 95825

Phone: +1 (916) 475-6560 Email: info@radmohnjewelers.com

1.0 — Categories of Information Collected

1.1 — Information You Provide Voluntarily

When you browse our website, create an account, complete a purchase, or contact our support team, we may record:

Your full legal name
Email address and telephone number
Billing address and shipping address
Credit card or debit card details (processed in transit only — we never store full card data)
Ring size selections, wrist measurements, chain-length preferences, or any sizing information you submit for made-to-order items
Order history, wish lists, and written correspondence

1.2 — Information Collected Automatically

Every visit to our website generates certain technical data, gathered through cookies, pixels, and server logs:

Your Internet Protocol (IP) address and approximate city-level geolocation
Browser type, version, and operating system
Device classification (mobile, tablet, desktop)
Pages viewed, products clicked, duration of each session, and search terms used
Referring URL — the website or search engine that brought you to us
Transaction timestamps and checkout funnel behavior

1.3 — Information Obtained from Third Parties

We may receive supplementary data from:

Payment processors (authorization confirmations, fraud-screening signals)
Carriers such as USPS, UPS, and FedEx (dispatch notices, tracking updates, delivery confirmations)
Web analytics platforms (aggregated traffic reports)
Social media services (when you interact with our pages, leave reviews, or share content)

2.0 — How We Use Your Data

We apply personal information to the following operational purposes:

Order fulfillment. We use your name, address, and contact details to pick, pack, ship, and deliver the jewelry you purchase — including rings in sizes 5 through 9, necklaces with adjustable chains, and earrings with secure flat-back or huggie clasps.

Custom sizing. When you provide ring sizes or chain-length preferences, we use that data solely to ensure your piece fits correctly before shipment.

Customer service. We reference your order records to answer questions, process returns, and resolve delivery issues.

Transactional email. We send order confirmations, shipping notifications, and (with your explicit consent) promotional messages about new arrivals, seasonal collections, and limited-time offers.

Website optimization. Aggregated usage data helps us improve page load speeds, product presentation, and checkout flow.

Fraud prevention. We analyze transaction patterns to detect suspicious activity and protect both our customers and our business.

Legal and regulatory compliance. We retain records as required by IRS, California Franchise Tax Board, and consumer-protection regulations.

Our website uses cookies for the following functions:

Preserving your shopping cart contents between visits
Remembering your login credentials and display preferences
Measuring site performance (page load time, bounce rate, conversion paths)
Serving personalized advertisements where you have opted in

You may adjust your browser settings to block or delete cookies at any time. Restricting cookies may degrade certain site functions, such as persistent cart or auto-login.

Third-party analytics providers (including Google Analytics) collect anonymized usage data under their own privacy agreements.

4.0 — Payment Data Security

All financial transactions are routed through processors certified to PCI-DSS Level 1 — the highest payment-security standard. We never store, transmit, or directly access your full card number, CVV, or bank account details on our own servers.

Every payment exchange is protected by 256-bit SSL/TLS encryption, ensuring that your financial data remains confidential from the moment you click "Pay" until the processor confirms the transaction.

We do not sell, lease, rent, or trade your personal information to any third party. Limited data sharing occurs only with service providers essential to our operations:

Recipient Category	Data Shared	Reason
Payment processors	Transaction amount, card token, billing address	To authorize and settle payments
Shipping carriers	Recipient name, street address, phone number	To deliver packages and provide tracking
Website host (Shopify)	Account details, order data	To operate and maintain our online storefront
Analytics providers	Anonymized browsing statistics	To understand aggregate site usage
Tax and legal authorities	Transaction records	Only when compelled by valid legal process

Every third-party partner is bound by a written data-processing agreement that restricts how your information may be used.

6.0 — Data Retention Periods

Account information: Retained for as long as your account remains active, plus five (5) years after closure for tax and dispute-resolution purposes.
Transaction records: Maintained for a minimum of seven (7) years, consistent with IRS and California requirements.
Marketing preferences: Retained until you withdraw consent.
Cookie data: Expires according to the individual cookie's lifespan (typically 30 days to 2 years).

7.0 — California Consumer Rights (CCPA / CPRA)

If you are a California resident, you are entitled to the following rights:

7.1 — Right to Know

You may ask us to disclose:

The categories of personal information we have collected about you.
The specific pieces of personal information currently in our possession.
The business or commercial purposes for which the information was collected.
The categories of third parties with whom we have shared it.

7.2 — Right to Delete

You may request that we erase your personal information, subject to narrow exceptions (e.g., completing a pending transaction, fulfilling a legal obligation, or resolving a security incident).

7.3 — Right to Correct

You may ask us to fix inaccurate personal information we hold about you — for example, an outdated shipping address or an incorrect phone number.

We do not sell or share personal information for cross-context behavioral advertising as defined by the CCPA/CPRA. Should this practice ever change, we will update this policy and provide a conspicuous opt-out mechanism.

7.5 — Right to Limit Use of Sensitive Personal Information

We do not employ sensitive personal information (such as financial-account numbers or precise geolocation) for any purpose beyond those permitted by law.

7.6 — Right to Non-Discrimination

Exercising any of the rights above will never result in inferior pricing, reduced service quality, or denial of service.

7.7 — How to Submit a Request

Contact us through either channel below. Please provide your name, email address, and (if applicable) your order number so we can verify your identity:

Email: info@radmohnjewelers.com
Phone: +1 (916) 475-6560

We will acknowledge your request and provide a substantive response within 45 calendar days. If additional time is needed (up to 45 more days), we will notify you before the initial deadline expires.

7.8 — Authorized Agents

You may designate a trusted person or service to submit requests on your behalf. The agent must present a signed written authorization, and we may independently verify your identity before processing the request.

8.0 — Rights Available in Other States and Jurisdictions

Residents of other U.S. states may hold comparable rights under laws including:

Virginia Consumer Data Protection Act (VCDPA)
Colorado Privacy Act (CPA)
Connecticut Data Privacy Act (CTDPA)
Utah Consumer Privacy Act (UCPA)
European General Data Protection Regulation (GDPR), where applicable

No matter where you live, you may contact us at info@radmohnjewelers.com or +1 (916) 475-6560 to exercise any available privacy right.

9.0 — Children's Data

Our website is intended for users aged 18 and older. We do not knowingly collect information from children under 13. If we discover that a minor has provided personal data, we will delete it immediately.

10.0 — Third-Party Links and Embedded Content

Our website may contain hyperlinks to external sites, social-media platforms, or embedded videos. We are not responsible for the privacy practices of those destinations. We recommend reviewing the privacy policy of every third-party site you visit.

11.0 — Policy Revisions

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or technology. The current version will always be posted on this page with its effective date clearly marked. We encourage you to review this document periodically.

12.0 — Contact Us

For any privacy-related question, concern, or request: